Privacy Policy

Fatum: Mythic Mentors ("Fatum") is operated by Quoruz ("we", "us"), which is the data controller for the personal data described in this policy. This policy covers the Fatum mobile app for iOS and Android and the fatumapp.com website. You can contact us about privacy at any time at info@fatumapp.com.

The table below summarises the data linked to your account and why we use it. More detail follows.

Contact Info: Email, Name

When you sign in with Apple or Google we receive your email address and, if you share it, your name. With Sign in with Apple you can choose to hide your email; we then receive a private relay address.

Voice questions (no recordings collected)

When you ask a question by voice, the microphone is used only while you are speaking. Your speech is converted to text by your device's speech recognition service (Apple on iOS, Google on Android), which may process the audio on your device or on the platform provider's servers. We receive the text transcript, not the recording, and we do not store your voice recordings. Mentor replies are turned into speech (audio) by ElevenLabs and the audio file is stored so that the reply can be played back.

User Content: Other User Content (conversations and memory)

We store your messages, the transcripts of your voice questions and the mentors' replies so that you can see your conversation history. As your bond with a mentor grows, the mentor may also keep short memory notes (see section 5).

Identifiers: User ID

Each account has a User ID, which we use to run the Service and to link analytics events to your account.

Purchases: Purchase History

If you buy Fatum Prime or Obol packs, we receive your purchase and subscription status from Apple or Google through RevenueCat. Payments are handled by Apple or Google; we never receive your card or bank details.

Usage Data: Product Interaction

We record how the app is used (for example screens viewed, features used, and errors or crashes) with PostHog to understand and improve Fatum. These events are linked to your User ID only; from app version 1.0 your email address is not sent to PostHog (earlier versions also linked events to your email address). Along with them, PostHog receives a few profile attributes: your app language, your Obol balance and your daily streak. Birth details and anything calculated from them are never sent to PostHog.

Optional: birth date, time and place

Fatum never asks for birth details to use mentor conversations. Only if you choose to add your birth date, time and place do we store them to calculate your birth chart (via Prokerala) for the optional astrology lens, and to make mentor replies more personal (the details are then included in the context sent to OpenAI). They are not sent to PostHog or used for analytics. When you type a birth place, the place search is provided by Google.

Device and technical data

We process technical data needed to run the Service, such as app version, device type, operating system, language, IP address (in server logs) and, if you allow notifications, a push notification token.

Website visitors

The fatumapp.com website does not use advertising or analytics cookies and does not require an account. Our hosting provider keeps standard server logs (such as IP address and browser type) for security and operation. If you email us, we use your email and message only to reply to you.

• To provide the Service: your account, conversations with mentors, voice replies, memory notes, purchases and your Obol balance.
• Notifications: reminders and updates you have enabled, such as a daily reflection reminder. You can turn them off in Settings or in your device settings.
• Analytics and improvement: understanding how features are used and fixing errors.
• Safety and security: preventing abuse, fraud and misuse of rewards and purchases.
• Legal obligations: keeping records required by law and responding to lawful requests.

Our legal bases (where GDPR, UK GDPR or Türkiye's KVKK apply) are: performing our contract with you (providing the Service), your consent (AI processing of conversations, optional birth details and notifications), our legitimate interests (analytics, security and improvement, balanced against your rights) and compliance with legal obligations.

When your bond with a mentor reaches a certain level, the mentor can remember you better. After a conversation, a small AI model (provided by OpenAI) writes a short note of one or two sentences, not a full transcript, and stores it for that mentor only. The latest notes are included as context in that mentor's future replies. Memory notes are deleted when you delete your account; you can also ask us to delete them earlier by emailing info@fatumapp.com.

We share personal data only with the service providers below, which process it on our behalf and under their data processing terms, and only as needed to run Fatum.

We may also disclose data if required by law, to protect the rights and safety of our users or others, or as part of a merger or acquisition (in which case this policy continues to apply to your data).

We do not sell or rent your personal data. Fatum does not show ads and does not share your data with data brokers or advertising networks. We do not track you across apps and websites owned by other companies.

Our database is hosted in the European Union (Frankfurt, Germany). Some of our providers, including OpenAI, ElevenLabs, RevenueCat and PostHog, process data in the United States or other countries. Where required, we rely on appropriate safeguards for these transfers, such as the European Commission's Standard Contractual Clauses, and on the transfer mechanisms available under Turkish law.

• Account data, conversations, memory notes and birth details: kept while your account exists and deleted when you delete your account. Residual copies in routine backups are removed as the backups rotate, typically within 30 days.
• Voice recordings: not stored by us; only the text transcript is kept, as part of your conversation.
• Reply audio files: stored under a technical identifier that does not contain your name or account details, so that replies can be played back. After your account is deleted they can no longer be connected to you.
• Analytics data: kept according to our PostHog retention settings and deleted on request.
• Purchase records: kept as long as tax and accounting laws require.
• Server logs: kept for short periods, typically up to 30 days, for security and troubleshooting.
• Support emails: kept as long as needed to handle your request.

You can delete your account at any time in the app: Account > Settings > Delete My Account. This permanently deletes your profile, conversations, mentor memory notes, bonds, Obol balance, quests and rewards, and any birth details. If you signed in with Apple, we also revoke Fatum's access to your Sign in with Apple account. Deleting your account does not cancel an App Store or Google Play subscription; please cancel it in your store settings. If you cannot access the app, email info@fatumapp.com from the address linked to your account and we will delete it for you.

Depending on where you live, you have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent at any time (without affecting processing before the withdrawal). You can:

• withdraw AI processing consent or turn off notifications in Settings;
• choose not to add birth details, or change them in your profile;
• delete your account in the app (see section 10);
• email info@fatumapp.com for any other request. We reply within 30 days.

You also have the right to complain to a data protection authority, such as the Turkish Personal Data Protection Authority (KVKK) or the authority in your EU/EEA country of residence. See also Privacy Choices.

Fatum is not intended for children under 13 (or under the minimum age of digital consent in your country, if higher). We do not knowingly collect personal data from children under that age. If you believe a child has given us personal data, contact us and we will delete it.

Data is encrypted in transit (HTTPS/TLS) and stored with providers that encrypt data at rest. Access to personal data is limited to what is needed to operate the Service. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the authorities of a data breach where the law requires.

We may update this policy. If we make material changes, we will update the date above and let you know in the app or on our website. Where the law requires, we will ask for your consent again.