Support
We are here to help
Contact us
Email info@fatumapp.com. Please include the email address you use to sign in and your device (iPhone or Android). We usually reply within a few business days.
Frequently asked questions
How do I cancel Fatum Prime?
On iPhone: Settings > your name > Subscriptions > Fatum. On Android: Google Play > Payments & subscriptions > Subscriptions. You keep Prime until the end of the paid period.
How do I restore my purchases?
Sign in with the same Apple or Google account and tap Restore Purchases in the app.
How do I delete my account?
Open Account > Settings > Delete My Account. This permanently deletes your data. Deleting your account does not cancel a store subscription.
A mentor said something inappropriate. What should I do?
Mentors are AI characters and can make mistakes. Please report the reply with the report option in the app where available, or email us with the mentor's name and the approximate time of the message.
Is Fatum a replacement for professional help?
No. Mentor replies are not medical, psychological, legal or financial advice. If you are in crisis, contact your local emergency number.